Katolog > Business > Customer Service

The Customer Service category is a directory of resource sites containing information related to the broad field of customer service (including customer satisfaction, technical support, etc.). This category will contain a combination of informational sites broadly related to customer service theory and its practical application, of interest to customer service related professionals in all industries and occupations. It will also contain resource listings of practitioners (companies, governmental, academic) engaged in some aspect of customer service (consulting, facilitation, training, etc.). Check subdirectories for specific topics.

Kategorier

Associations (11) Call Centers@ (377) Consulting (5) Consumer Advocacy and Protection@ (269)

Education and Training (18) Feedback About Companies@ (184) Mystery Shopping (133)

News and Media (4) Resources (19) Software (29)

Relaterede kategorier

Business » Business Services » Communications » Public Speaking (893) Business » Business Services » Customer Management (156) Business » Marketing and Advertising » Salesmanship (213) Business » Marketing and Advertising » Telemarketing (100) Home » Consumer Information (3,898)

Links:

Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. www.customer-service.com

Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring. www.tootyinc.com

Beacon Technologies, Ltd. Permission-based IVR-interactive customer survey for customer satisfaction research. BeaconTouch.com

The Customer Champion Institute Provides consulting, training, and publication services to improve customer relationships and loyalty. www.customerchampion.com

Customer Service Training-Guaranteed Measure-X training will shows how to measure satisfaction and retain customers longer. www.measure-x.com

Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. www.phonepro.com

Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. www.csweek.com

CustomInsight Internet Surveys Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research. www.custominsight.com

Ineto Integrated Customer Communications Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service. www.ineto.com

Customer Service University Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available. www.customerserviceuniversity.com

eCRMGuide Customer Relationship Management in the E-Business World www.ecrmguide.com

Customer Service Training and Articles Customer service training and free articles. www.proedgeskills.com/customer_service_training.htm

destinationCRM.com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. www.destinationcrm.com

eLoyalty Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. www.eloyalty.net

e-Satisfy, Inc. Provides an integrated approach to measuring customer satisfaction across every sales and support channel. www.e-satisfy.co.uk

ExecTrainer.com Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training. www.exectrainer.com

Hipbone, Inc. Solutions for live online collaboration between customers and sales and customer service agents. www.hipbone.com

Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. www.impactlearning.com

Parago, Inc. An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale. www.parago.com

Pyramid Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development. www.pyramidupdate.com

Motivational Training Center Provides customer service training and motivational seminars. www.thechickenlady.com

National Customer Service Week Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6). www.customerserviceweek.com

Online Customer Service Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support. www.dmsupport.com

Precision Response Corporation A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships. www.prcnet.com

Stream International, Inc. Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. www.stream.com

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