Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and / or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.
This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. www.conferoinc.com
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers. www.iccds.com
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. www.servicetrac.com
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. www.theshadowagency.com
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information. Suttermarketing.com
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers. www.hndsight.com
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. www.arllc.com
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. www.itsincognito.com
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. www.baiservices.com
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance. www.creativeimage.net
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