Like individuals, businesses and other organizations remember and forget what they know. Organizational memory consists of what knowledge a business has recorded and can recall as needed, combined with the knowledge and experience in the collective minds of its current employees. This knowledge, although it is difficult to quantify, is a valuable asset to the business and must be managed with the same diligence as other assets.
Examines the steps of the knowledge capitalization process in a metallurgical domain, focusing on general characteristics which seem to be reusable for other knowledge capitalization systems. By Gaële Simon. ksi.cpsc.ucalgary.ca/KAW/KAW96/simon/KAW96US.htm
Presents different methods that can be employed to harvest the knowledge below the document level. By Eric Freese. [PDF] www.isogen.com/papers/Eric_harvest.pdf
Examines the tools and techniques that help organizations gain and maintain control of the problem of effectively securing their information assets. By Bill Brykczynski and Bob Small in Crosstalk. www.stsc.hill.af.mil/crosstalk/2003/05/brykczynski.html
Discusses the role and responsibility of management in acting in the best interest of the company in the information age. By Adrian McCullagh. www.firstmonday.org/issues/issue7_7/mccullagh